Frequently Asked Questions (FAQ)
You have questions. Hopefully we have the answer! See below the answers to common questions.
What is the fastest way to request service?
Submitting an estimate request via the website is the fastest way to get in touch with us. Your request will automatically be routed to our work tracking system. You may also call or text us at (334) 595-9690
What are your working hours?
Services are primarily performed on weekday evenings, weekends, and some holidays. All services are done by appointment only.
What areas do you serve?
Below are the primary areas served in Alabama's River Region. This include cities of Elmore, Millbrook, Montgomery, Pike Road, Prattville, and Wetumpka. Also includes the counties of Autauga, Elmore, and Montgomery.
Mileage fees may apply to jobs outside of the mentioned cities and counties in Alabama.
How long have you been in business?
The LLC was started in January 2021. However, we have been doing home repairs, working with technology, putting furniture together for many years. Some of the work that was done before starting the business is showcased on our YouTube channel.
Do you repair or install roofs?
We do not offer any roofing services. In addition, we will not perform any service that requires climbing onto a roof to complete said service.
Do you offer painting services?
We do offer touch up painting, such as painting blemishes or painting over nail heads. As for painting entire rooms or house exteriors, we do not offer this service.
Have a question regarding payments?
Visit the Payments page for more information.
What payment methods do you accept?
Visit the Payments page for more information.
Do you provide free estimates?
Yes, we provide free estimates via phone or text. We ask that pictures be sent of the work to be performed so that we can properly prepare for the work.
Do you provide parts and materials?
We do provide them. For some items that are available in multiple styles, including but not limited to ceiling fans, curtains, and wall art, we ask that the customer pick out the item that s/he wants.
I purchased the item that I want, but could not get it in my vehicle. Could you pick it up for me?
Yes we will pick up your item for an additional fee. Fee varies depending on the distance from the pickup location to the service location. We ask that you provide copies of the receipts, order number, or other paperwork before the service date to reduce delays in picking up your item(s).
I have a pet in the home. Can you work with pets around?
Yes we can work with pets in the home. However, we ask that pets be kept away from the work area. Sometimes the work requires that small parts or heavy pieces to be used. We know that vet bills can be expensive, thus we do not want your pet to accidently consume the small parts nor risk getting injured by heavy pieces.
How soon can you come out to do the work?
Ideally, we ask for at least 2 business days between when the Service Request is submitted and when the work is done. Requests that are submitted and asked to be done in less time, will be charged an Expedited Request Fee of 25% of the cost of the job and materials, in addition to cost of the job and materials to complete the job.
This fee will be waived for work that could or would result in a safety and health risk. This type of work includes, but is not limited to, exterior door repair or replacement after a break in; replacing malfunctioning smoke detectors, wall outlets, or switches that are missing covers; and replacing thermostats when frost or below freezing temperatures are forecasted.
Do you offer moving services?
We will move items such as tables, chairs, televisions, and similiar items. We do not offer services for rooms of furniture or whole house moves.
Are you licensed, bonded, and insured?
We are listed as an LLC (Limited Liability Company) in the state of Alabama and registered as an LLC with the Secretary of State of Alabama. The type of work we do (jobs under $50,000) does not require us to have a general contractor’s license in Alabama nor to be bonded. A Home Builders License is not required for residential jobs under $10,000. Most of the work that we do has a low potential for liability. In the state of Alabama, there is no licensing requirement for Handyman or Technology service providers.
Do I have to be present when the work is being done?
For work that does not require us to enter the home, nobody has to be present as long as the work area can be accessed while nobody is a home (e.g. fenced in yard with gate unlocked and pets chained or put away).
For work that does require us to enter the home and the home is occupied (i.e. not vacant), an adult at least 19 years or older must be present at all times. We will not do work unless an adult that is 19 years or older is present for liability and safety reasons. When the home is unoccupied (i.e. vacant, no active residents living in it), then an adult does not need to be present.
What do you do with items (e.g. ceiling fans, doors, etc) that you replace?
For items that are usable and in good working order, then we will donate them to the local Habitat for Humanity Restore for it to serve a second life and to benefit the community.
For items that are not usable and no longer work, we will place them curbside outside of your residence to be picked up by your local municipality, recycle them at a local recycling facility, or dispose of them in accordance to local regulations. Disposal fees may apply for items that require special disposal methods.
Do you guarantee your work?
We are proud of the work that we do. If an issue or defect occurs with the work that we do with in 30 days of service, simply contact us about the work and the defect that has occurred. We will come out and repair the item to get it back in proper order. Defects that exist with the product(s) itself should be followed up with the manufacturer of the product. NOTE: This guarantee does not apply to items that have been used in a manner that is not considered acceptable by the manufacturer or to items that have intentionally been damaged or abused.
What are your COVID measures?
We wear a mask when working indoors, to protect ourselves and to protect you. We also wash hands between jobs to ensure that bacteria and germs are not passed from one customer's house to the next.
How can I support this local business?
After you leave a review, we will give you a discount on any future service that you book with us. See the Discounts page for more details about this offer.
Do you charge for estimates?
For most estimates, we do not charge. Some exceptions, including services to be done outside of our normal service area may be charged for an estimate.
I have question about a specific service. Where can I get answers?